Last updated: 24 February 2026

Who we are: Stay In Hobart (ABN [90 609 473 341]) trading as 5 MINUTE PRODUCTIONS PTY LTD (“we”, “us”, “our”).
Contact: stayinhobart@outlook.com.au

We are committed to managing personal information in an open and transparent way and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). [oaic.gov.au], [www8.austlii.edu.au]

1) Scope of this policy

This policy explains how we collect, use, disclose and protect personal information when you:

  • browse our directory,
  • create a business account or purchase a listing/featured placement, or
  • submit reviews, photos or other user‑generated content (UGC).

It also covers direct marketing choices and how you can access or correct your information under the APPs. [oaic.gov.au]

2) The information we collect

We collect the following categories of personal information where reasonably necessary for our functions and activities (APP 3): [www8.austlii.edu.au]

  • Identification & contact: name, email, phone, business name, role/title. [www8.austlii.edu.au]
  • Account & profile: login credentials, profile photo/logo, listing content you submit. [www8.austlii.edu.au]
  • Transaction & billing: billing contact, service tier purchased, payment confirmations from our payment provider (we do not store full card numbers). [www8.austlii.edu.au]
  • Reviews & UGC: ratings, comments, photos, timestamps, and any information you include in your content. [www8.austlii.edu.au]
  • Technical & usage: IP address, device type, browser, pages viewed, referral source, and cookies or similar technologies used for analytics and site functionality (see Section 9). Collecting usage data helps us maintain quality and security (APP 11) and improve our services (APP 1). [www8.austlii.edu.au], [oaic.gov.au]

Where lawful and practical, you may interact with us anonymously or using a pseudonym (APP 2), noting some features (e.g., paid listings) require identifiable information. [www8.austlii.edu.au]

3) How we collect personal information

We collect information by:

  • Direct collection: when you create an account, claim/purchase a listing, submit a review, contact us, or subscribe to updates (APP 3). [www8.austlii.edu.au]
  • Automated means: via cookies, log files and analytics as you browse our site (APP 1 & 11). [oaic.gov.au], [www8.austlii.edu.au]
  • Third parties: limited details from service providers (e.g., payment confirmations, analytics summaries) or publicly available sources related to business listings (APP 3–5). [www8.austlii.edu.au]

Where we collect personal information, we take reasonable steps to notify you of the purpose and how to contact us (APP 5). [www8.austlii.edu.au]

4) Why we collect and how we use personal information

We use personal information for purposes permitted under the APPs, including: [www8.austlii.edu.au]

  • Operating the directory: hosting listings, enabling search, showing contact details, and providing click‑to‑call/email “conduit” functions. [www8.austlii.edu.au]
  • Account management: authenticating logins, enabling profile edits, and customer support. [www8.austlii.edu.au]
  • Paid services: processing orders, renewals, featured placement, invoicing and receipts. [www8.austlii.edu.au]
  • Moderation & trust: reviewing, moderating or removing UGC that may breach our Terms or the law (e.g., defamation/IP infringement), and handling complaints/takedown requests. [sprintlaw.com.au], [legal123.com.au]
  • Analytics, improvements & security: understanding usage to improve layout, ranking logic, performance; detecting abuse, fraud or security incidents (APP 11). [www8.austlii.edu.au]
  • Legal compliance: meeting obligations under Australian law or responding to lawful requests (APP 6). [www8.austlii.edu.au]

We will not use your personal information for a secondary purpose unless permitted by the APPs (e.g., you’d reasonably expect it, you consent, or another lawful basis applies) (APP 6). [leolawyers.com.au]

5) Direct marketing and your choices

If you opt in, we may send you newsletters, updates and promotional messages about Stay in Hobart. We rely on your consent, clearly identify ourselves, and include a functional unsubscribe in every message as required by the Spam Act 2003. You can opt out at any time by using the unsubscribe link or contacting us. [acma.gov.au], [classic.au…lii.edu.au]

We keep records of consent and honour unsubscribe requests promptly as part of good practice and compliance expectations. [acma.gov.au]

6) When we disclose personal information

We may disclose personal information to:

  • Service providers: hosting, security, email delivery, analytics, payment processing, backup, and customer support (bound by confidentiality and privacy obligations) (APP 6 & 11). [www8.austlii.edu.au]
  • Public directory/UGC display: your listing details and reviews are published publicly; your email address is not displayed unless you include it in public content (APP 6). [www8.austlii.edu.au]
  • Legal/regulatory: where required or authorised by law, or to protect our rights, users and the public (APP 6). [www8.austlii.edu.au]

We do not sell personal information. (General statement of practice; APPs require openness about disclosure practices.) [oaic.gov.au]

7) Overseas disclosure

Some providers (e.g., cloud hosting, email, analytics) may store or process data outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient protects it in accordance with APP 8 (cross‑border disclosure). If you interact with us from outside Australia, your information may be transferred to Australia. [www8.austlii.edu.au]

8) Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, out‑of‑date, incomplete or misleading (APP 12 & 13). Contact us at [Contact email]. We will respond within a reasonable time. If we refuse access or correction as permitted by law, we will provide written reasons and available complaint mechanisms. [www8.austlii.edu.au]

9) Cookies, analytics and similar technologies

We use cookies and similar technologies to operate our site, remember preferences, measure performance, and understand how visitors use the Directory. This supports “quality and security” (APP 10–11) and transparency about data handling (APP 1). You can control cookies through your browser settings; blocking some cookies may affect site functionality. [www8.austlii.edu.au], [oaic.gov.au]

If we use third‑party analytics (e.g., Google Analytics or similar), those providers process usage data on our behalf under their terms. We take reasonable steps to ensure appropriate safeguards (APP 8 & 11). [www8.austlii.edu.au]

10) Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure (APP 11). Measures may include access controls, encryption in transit, role‑based permissions, and secure backup. However, no method of transmission or storage is perfectly secure. [www8.austlii.edu.au]

11) Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or to comply with legal obligations, after which we take reasonable steps to destroy or de‑identify it (APP 11). [www8.austlii.edu.au]

12) Children

Our Directory is intended for general audiences. If we become aware that we have collected personal information from a child without appropriate consent where required by law, we will take reasonable steps to delete it. (Openness about handling and security aligns with APP 1 & 11.) [oaic.gov.au], [www8.austlii.edu.au]

13) Third‑party sites and content

Our Directory contains links to third‑party websites. We are not responsible for their privacy practices. We encourage you to review those privacy policies. (Transparency—APP 1.) [oaic.gov.au]

14) Making a privacy enquiry or complaint

If you have questions or concerns about how we handle personal information, contact us at stayinhobart@outlook.com.au.
We will acknowledge and investigate your complaint. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). OAIC provides guidance on your privacy rights and complaint pathways under the Privacy Act and APPs. [oaic.gov.au]

15) Changes to this policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will post the updated version on our website and update the “Last updated” date. Continued use after changes indicates acceptance (APP 1). [oaic.gov.au]

Optional WordPress implementation notes (you can remove this section before publishing)

  • Place a Privacy Policy link in the footer menu and in every form (reviews, signup, checkout) near the submit button.
  • For email sign‑ups, add a checkbox like: “I agree to receive emails… I can unsubscribe anytime.” (Spam Act) [acma.gov.au]
  • If using Google Analytics or similar, add a simple Cookie/Analytics disclosure banner linking back to this policy (APP 1 transparency). [oaic.gov.au]